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Candidate

Female, 35 years, born on 1 May 1990

Adler, willing to relocate (Other regions, Canada, Russia, USA), prepared for business trips

Guest Relation Officer, Reception

Specializations:
  • Interpreter

Employment: full time

Work schedule: full day

Work experience 3 years 7 months

July 2015December 2015
6 months
Renaissance Beijing Capital Hotel

Hotels, Restaurants, Food Service Industry, Catering... Show more

Club Lounge , Guest Relation Officer
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns
November 2013June 2015
1 year 8 months
AZIMUT AND SPA Hotels ****

www.azimuthotels.com

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FRONT-DESK , SENIOR REСЕPTION
informing the provision of additional services, politics check - in and check out Hotel was on a step of start up Registration and accommodation IN DURING OF OLIMPIC GAMES AND FORMULA 1 IN SOCHI complaint handling and resolution of conflicts making the guest information in the program calculation and check-out guests meeting and accommodation record keeping execution and registration of foreign citizens booking closing cash contracting with other organizations
December 2012August 2013
9 months
hotel Laguna ***

Magnitogorsk, www.lagunahotel.ru/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Receptionist
informing the provision of additional services, politics check - in and check out Registration and accommodation complaint handling and resolution of conflicts making the guest information in the program calculation and check-out guests meeting and accommodation record keeping execution and registration of foreign citizens booking closing cash contracting with other organizations
June 2012September 2012
4 months
Stanley Hotel, Cascade restaurant

www.stanleyhotel.com/‎

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hostess
table reservations greeting guests meeting with guests putting informations in programm
June 2011September 2011
4 months
Wapiti pub - restaurant

www.thewapitipub.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

waitress
- Table service - Taking orders - talking to guests -create a home atmosphere for guests - calculation guests
June 2011September 2011
4 months
Awersome t-shirt store

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Sales assistant
working with clients Work with cash register decorating store restock and folding stuff

About me

-I have a driver's license -Computer skills: good knowledge operation systems:Outlook, Power point, Windows XP, Windows NT, and the Epitome, Opera - Basic knowledge of psychology and teamwork additional information ● communication skills, reliability, friendly, responsibility, hardworking, easy-going, merry, tolerance, competence, loyalty, versatility, no bad habits. ● Preservation of corporate secrets guaranteed. ● Health is good.

Higher education

2013
Magnitogorsk State Technical University named of G.I.Nosov
Chemical and Metallurgical Faculty, specialist of service and tourism
2011
Magnitogorsk State Technical University named of G.I.Nosov
retraining, translater

Languages

RussianNative


EnglishC2 — Proficiency


Citizenship, travel time to work

Citizenship: Russia

Permission to work: Canada, Italy, Russia, Spain, Sweden, UAE, USA

Desired travel time to work: Doesn't matter